Front Integration

The Front integration allows you to generate screen recording links directly within your Front inbox. Simply click the "Request Recording" button, and a unique link will be inserted straight into your reply. Once your customer finishes recording, an internal note containing the video link will automatically be added to the conversation.

Installation

1

After installing the app, you will need to set up the integration. Click the Go to ScreenReply button to begin the setup process.

2

You will be redirected to the ScreenReply dashboard. In the Integrations section, locate the Front app and click Connect.

3

Review the requested permissions and authorize ScreenReply to access your company's Front workspace.

4

You're all set! Head back to your Front inbox and refresh the page. The ScreenReply app is now ready to use in your right sidebar.

How to Use

Select any conversation where you need visual context from a customer. In the sidebar, click Request Screen Recording to instantly generate a unique link for them.

Once the user finishes recording their screen, you will automatically receive an internal note right in the same conversation thread.

Simply click the link within the note to watch the video, gain full context, and resolve the issue faster.