Terms of Service

1. Acceptance of Terms

By accessing and using ScreenReply, a service provided by OneButton Software LLC ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our service.

2. Description of Service

ScreenReply provides asynchronous browser-based screen recording tools for businesses, including link generation, video hosting, and API integrations. We reserve the right to modify, suspend, or discontinue the service at any time without prior notice.

3. Account Eligibility and Registration

ScreenReply is intended exclusively for business and professional use. To create and maintain an account, you must provide a valid business email address associated with your organization and using a domain owned or controlled by that organization.

You may not register for or use ScreenReply with an email address provided through a disposable or temporary email service, third-party email forwarding or relay service, masked email service, anonymization or privacy email service, or other third-party alias service that obscures the user's actual business email domain.

We may also reject registrations using free consumer email providers or other email addresses that we reasonably determine do not identify or correspond to a legitimate business or organization.

We reserve the right to require verification of your business email address or organization and to reject, suspend, or terminate accounts that do not comply with these requirements. Unless otherwise approved by us in writing, users whose accounts are rejected or terminated under this section must use an eligible business email address to create or maintain a ScreenReply account.

4. Privacy and Data Protection

Our collection and use of personal data in connection with your access to and use of the Service is described in our Privacy Policy available at screenreply.com/privacy.

5. User Content and Responsibilities

You retain all ownership rights to the videos, audio, and data you or your end-users record ("User Content"). By using ScreenReply, you expressly agree that:

• You are solely responsible for obtaining any necessary legal consents from individuals whose screens, voices, or personal data are recorded.
• You will not use the service to record, transmit, or store any illegal, infringing, malicious, or highly sensitive confidential information (such as PHI/HIPAA data) without an explicit enterprise agreement.
• We act only as a passive conduit for your User Content and do not actively monitor recordings. However, we reserve the right to remove content that violates these terms.

6. Storage and Data Retention

Our data retention policies and liability depend on your workspace configuration:

• Default Cloud Storage: Recordings hosted on our default infrastructure are limited to 15 minutes per video and are securely stored for 60 days, after which they are permanently deleted.
• Bring Your Own Storage (S3): If you integrate a custom S3-compatible storage bucket (e.g., AWS, Google Cloud), you are entirely responsible for the security, backup, retention policies, compliance, and costs associated with that external bucket. Recordings saved to custom storage are limited to 30 minutes per video. ScreenReply assumes no liability for data loss or retention enforcement in external buckets.

7. Service Availability

We strive to provide maximum availability and ensure ScreenReply is operational around the clock. However, no software system is perfect, and the service may occasionally be subject to downtime, maintenance, or unforeseen technical issues. While we make commercially reasonable efforts to resolve disruptions as quickly as possible, we reserve the right to investigate and fix technical problems without strict deadlines. We do not guarantee uninterrupted access or specific Service Level Agreements (SLAs), except as explicitly outlined in a separate custom Enterprise contract.

8. Billing and Subscriptions

ScreenReply is a paid SaaS product billed on a subscription basis (monthly or annually) per workspace. Fees are non-refundable except as strictly required by law. Your subscription will automatically renew unless canceled prior to the end of the current billing cycle. We reserve the right to change our pricing with reasonable prior notice to active customers.

9. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms, failure to comply with the account eligibility and registration requirements described in Section 3, or misuse of the Service. Upon termination, your right to use the Service will immediately cease.

10. Modifications to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. It is your responsibility to review these Terms periodically for changes.

11. Disclaimer of Warranties and Limitation of Liability

Please read this section carefully

SCREENREPLY IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIM ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

In no event shall OneButton Software LLC, its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, arising out of the use or inability to use the service.

In no event shall our total liability to you for all damages exceed the amount you paid to the Company in the twelve (12) months preceding the event giving rise to the claim.