Bring visual context to your
Front shared inbox.
End the endless back-and-forth of confusing email threads. Equip your team to request screen recordings with a single click right from the Front composer, bringing crystal-clear visual context to every customer conversation.
A picture is worth a thousand emails
Stop asking customers to describe what they see. Let them show you, and help your team resolve complex issues on the first reply.
Insert via the Composer
Agents can insert a unique recording link straight into their email drafts using the ScreenReply plugin panel. No switching tabs or juggling external apps.
Zero-Friction for Clients
Your clients receive the link in their email thread and can instantly record their screen. No browser extensions, logins, or software downloads required.
Collaborate & Resolve
An internal note with a secure link is added straight to your Front conversation. Click it to open the ScreenReply player to watch the video, read the AI summary, and use clickable timestamps.
Built for collaborative teams
You don't need to change how your support or success teams work. ScreenReply integrates seamlessly into your existing Front workspaces.
Insert links via the Composer
The ScreenReply app lives directly in the plugin panel of your Front inbox. Agents can generate a recording request link and drop it into their email reply with a single click.
A seamless, branded experience
When a customer clicks the link in your email, they record their screen in a fully branded environment. Customize the page with your company logo, colors, and serve it from your own custom domain.
Review video and AI summary via link
Once the recording is submitted, an internal comment with a direct link is automatically pushed to the Front conversation. Teammates can click the link to access the ScreenReply dashboard, where they can watch the video, read the AI-generated text summary, and jump to specific timestamps.
Frequently Asked Questions
Does this work in the Front desktop app?
Yes! The ScreenReply integration works perfectly across both the Front web browser application and the native desktop apps for macOS and Windows. The plugin panel experience is identical across platforms.
Can multiple agents watch the same recording?
Absolutely. When a customer submits a video, a secure link to the recording is posted as an internal comment in your Front shared inbox. Anyone on your team with access to that conversation can click the link to view the video and AI summary in the ScreenReply player.
Do our customers need to install an extension?
No. Customers just click the link in your email and record straight from their browser. It works flawlessly on modern browsers like Chrome, Edge, Safari, and Firefox completely out of the box.
Can we trigger recording requests using Front Rules?
Currently, unique recording links are generated manually by agents via the plugin panel to ensure personalized support. However, we provide a robust REST API if your engineering team wants to build custom automated workflows or rules.
Ready to visually upgrade your Front inbox?
Join the collaborative teams using ScreenReply and Front to resolve complex issues faster and eliminate confusing email chains.