# ScreenReply - LLM Shadow Documentation Index

> ScreenReply is an asynchronous browser-based screen recording and AI-summary SaaS platform by OneButton Software LLC. No installations required - works entirely via secure browser links. Bi-directional: request recordings from others OR share your own screen. Includes AI-powered summaries, white-labeling, custom S3 hosting, REST API, and native helpdesk/CRM integrations.

## Product Overview
- https://screenreply.com/docs/product-overview.md - Company identity, URLs, core value proposition, key differentiators, target use cases
- https://screenreply.com/docs/features.md - All product features: recording, AI summaries, storage, white-label, integrations, authentication, cookie consent
- https://screenreply.com/docs/pricing.md - Team/Business/Enterprise plan pricing, billing options, annual discounts, feature comparison
- https://screenreply.com/docs/enterprise.md - SAML/SSO, dedicated success manager, custom billing, SLAs, data retention policies
- https://screenreply.com/docs/how-it-works.md - Two-mode workflow: Request a Recording (3 steps) and Share Your Screen (2 steps)
- https://screenreply.com/docs/use-cases.md - Customer support, QA/bug reporting, sales/onboarding, education/coaching, internal communication
- https://screenreply.com/docs/use-case-customer-support.md - Customer support teams: helpdesk integrations, workflow, AI summaries, comparison
- https://screenreply.com/docs/use-case-account-management.md - Account management / client success: CRM integrations, onboarding, async client communication
- https://screenreply.com/docs/use-case-it-helpdesk.md - IT helpdesk: no-admin screen recording, async resolution, unmanaged device support
- https://screenreply.com/docs/use-case-msp.md - Managed service providers: PSA integrations, SLA protection, RMM comparison
- https://screenreply.com/docs/use-case-client-services.md - Client services / agencies: design feedback, async presentations, white-label
- https://screenreply.com/docs/faq.md - Structured FAQ with all 11 questions covering pricing, functionality, storage, branding, AI, enterprise, integrations

## Technical Capabilities
- https://screenreply.com/docs/white-label.md - 100% white-label, custom domains, branded emails, watermark removal, brand customization
- https://screenreply.com/docs/custom-s3-hosting.md - BYO S3 storage, unlimited recording length, indefinite retention, data ownership
- https://screenreply.com/docs/recording-statuses.md - Recording lifecycle: NEW, RECORDING, REVIEWING, PROCESSING, COMPLETED; direction types

## Integrations
- https://screenreply.com/docs/integrations-overview.md - All integrations: Intercom (Live), Zendesk (Live), Front (Live), HubSpot (Live), Help Scout (In Review); upcoming docs
- https://screenreply.com/docs/integration-intercom.md - Intercom: sidebar recording requests, mobile support, browser support, FAQs
- https://screenreply.com/docs/integration-zendesk.md - Zendesk: sidebar recording requests, automated ticket updates, mobile limitations, FAQs
- https://screenreply.com/docs/integration-front.md - Front: composer integration, mac/win desktop support, 7-step installation with installation key, FAQs
- https://screenreply.com/docs/integration-hubspot.md - HubSpot: CRM card on Contacts/Companies/Deals/Tickets, timeline sync, per-object card setup, FAQs
- https://screenreply.com/docs/integration-helpscout.md - Help Scout: sidebar recording requests, private notes, 4-step installation

## REST API Reference
- https://screenreply.com/docs/api-auth.md - Bearer token auth, API key management, owner privileges, security warnings
- https://screenreply.com/docs/api-create-recording.md - POST /recordings: create recording session, request body fields, response schema
- https://screenreply.com/docs/api-list-recordings.md - POST /recordings/list: paginated list with complex filtering (tags, statuses, dates, sorting)
- https://screenreply.com/docs/api-get-video-url.md - GET /recordings/{id}/presign: temporary pre-signed video URL
- https://screenreply.com/docs/api-update-metadata.md - PUT /recordings/{id}: update tags and internal comments
- https://screenreply.com/docs/api-search-tags.md - GET /recordings/tags?query=: case-insensitive partial tag search
- https://screenreply.com/docs/api-delete-recording.md - DELETE /recordings/{id}: permanent deletion, cannot be undone

## Application Documentation
- https://screenreply.com/docs/doc-integrations-overview.md - Documentation landing for integrations section
- https://screenreply.com/docs/doc-front-setup.md - Front integration setup documentation (7 steps + usage)
- https://screenreply.com/docs/doc-hubspot-setup.md - HubSpot integration setup documentation (installation + per-object CRM card setup)
- https://screenreply.com/docs/doc-helpscout-setup.md - Help Scout integration setup documentation (4 steps + usage)
- https://screenreply.com/docs/doc-support.md - Support documentation page: API questions, bugs, contact