# Use Cases

## Customer Support Tickets
- Replace back-and-forth text with one-click screen recording requests from helpdesk
- Request recording link to see exactly what customer sees
- Capture own screen to visually walk through solution
- Claim: Resolve tickets 2x faster
- Dedicated page: https://screenreply.com/docs/use-case-customer-support.md

## Account Management / Client Success
- Record personalized onboarding videos and report walkthroughs
- Request quick video feedback from clients
- Eliminate scheduling ping-pong for updates
- No client account creation or installations needed
- Dedicated page: https://screenreply.com/docs/use-case-account-management.md

## IT Helpdesk
- Request screen recordings from employees without admin permissions
- Works on managed and unmanaged devices via browser
- Async resolution - no live screen-sharing sessions required
- Video auto-syncs to internal ticket timeline
- Dedicated page: https://screenreply.com/docs/use-case-it-helpdesk.md

## Managed Service Providers (MSP)
- Protect margins and meet SLAs with async video collection
- Works where RMM agents are not deployed (BYOD, home networks)
- White-label recording page with MSP branding
- Custom S3 for client data compliance
- Dedicated page: https://screenreply.com/docs/use-case-msp.md

## Client Services / Agencies
- Deliver reports and pitches via personalized async video
- Collect design feedback without scheduling review calls
- White-label experience with agency branding
- Dedicated page: https://screenreply.com/docs/use-case-client-services.md

## QA & Bug Reporting
- Text-based bug reports miss crucial steps
- Request browser-based screen captures for visual evidence
- Record bugs instantly to help engineers reproduce and fix issues
- Replace 10 screenshots and long email threads

## Sales & Client Onboarding
- Ask prospects to record current setup before a call
- Share personalized async demos
- Agencies can request video feedback on designs directly from clients
- Eliminates need for scheduling meetings for visual feedback

## Education & Async Coaching
- Request video assignments: students submit code explanations via screen capture
- Record instructional clips
- Coaches ask for async video check-ins with zero software setup

## Internal Communication
- Replace confusing text messages and screenshots
- Send a link to share a quick update
- No apps or installations required for anyone