# Use Case: Customer Support Teams

## Overview
ScreenReply enables customer support teams to request one-click screen recordings directly from their helpdesk. Recipients record via browser - no installations, accounts, or extensions required.

## Supported Integrations
- Zendesk (sidebar recording requests, automated ticket timeline updates)
- Front (composer integration, desktop app support)
- Intercom (sidebar recording requests, mobile support)
- HubSpot (CRM card on Contacts/Companies/Deals/Tickets, timeline sync)

## Workflow
1. Agent generates a secure recording link from within the helpdesk interface
2. Customer clicks the link and records their screen via browser (Chrome, Safari, Edge, Firefox)
3. Video is automatically uploaded and synced to the ticket timeline
4. AI generates a text summary with clickable timecodes

## Key Differentiators
- No software installation required for customers
- No customer account creation or sign-in needed
- Video auto-syncs to ticket timeline
- White-label support: recording page displays company logo and brand colors
- Custom S3 hosting for recordings that never touch ScreenReply storage servers

## AI Summary Features
- Automatically generated text recap of recording content
- Clickable timestamps identifying error moments and key events

## Pricing
- 14-day free trial with unlimited users and recordings
- Team, Business, and Enterprise plans available