# Use Case: Client Services Teams / Agencies

## Overview
ScreenReply enables Client Services teams to deliver complex reports, pitch creative concepts, and collect precise client feedback via async screen recordings. Replaces long email threads and scheduled review calls.

## Supported Integrations
- HubSpot (CRM card on Contacts/Companies/Deals, timeline sync)
- Front (composer integration, desktop app support)
- Attio (CRM integration)
- Intercom (sidebar)
- Zendesk

## Workflow
1. Team member generates a recording link from CRM, inbox, or ScreenReply dashboard
2. Client clicks the link and records via browser - no extensions, accounts, or installations
3. Video is automatically uploaded and attached to the project thread
4. AI generates a text summary with clickable timecodes

## Key Differentiators
- 100% browser-based for clients - no software to install
- No client account creation required
- Video auto-attaches to CRM/project timeline
- White-label support: recording page displays agency branding
- Custom S3 hosting for compliance with NDAs

## Use Cases
- Personalized report and deliverable walkthroughs
- Design/project feedback collection from clients
- Asynchronous status updates (replacing scheduled review calls)
- New workflow demonstrations and proposals

## AI Summary Features
- Automatically generated text recap of recording
- Clickable timestamps identifying action items and revision requests

## Pricing
- 14-day free trial with unlimited users and recordings
- Team, Business, and Enterprise plans available