# ScreenReply Product Overview

## Identity
- **Product Name:** ScreenReply
- **Company:** OneButton Software LLC
- **Address:** 10 West Road, 1060, Newtown, PA US
- **Contact Email:** contact@screenreply.com
- **Copyright:** 2026 ScreenReply. All rights reserved.
- **Base URL:** https://screenreply.com
- **App URL:** https://app.screenreply.com
- **API URL:** https://api.screenreply.com
- **ID Provider URL:** https://id.screenreply.com

## Core Value Proposition
- Asynchronous browser-based screen recording tool for businesses
- Works bi-directionally: users can REQUEST recordings from others OR capture their own screen to share
- 100% browser-based - no desktop apps, no browser extensions, no software installations required
- Sends a simple link; recipient clicks and records directly in browser
- AI-powered summaries with clickable timecodes for all recordings

## Key Differentiators
- No installation required for sender or recipient
- Unlimited users and unlimited recordings on all plans
- AI-generated summaries with interactive timestamps
- White-label capable (custom domains, branding, watermarks removed)
- Custom S3 storage option for complete data ownership
- REST API for custom integrations
- Enterprise SSO/SAML support (Active Directory)

## Target Use Cases
1. **Customer Support Tickets** - Reduce "Ticket Tennis" by requesting screen recordings from customers. Resolve tickets 2x faster.
2. **QA & Bug Reporting** - Get visual evidence of bugs with browser-based screen captures.
3. **Sales & Client Onboarding** - Request prospects to record current setup; share async demos.
4. **Education & Async Coaching** - Students submit screen capture explanations; coaches give async feedback.
5. **Internal team communication** - Share screen updates async without meetings.