# Integrations Overview

## Available Integrations

### Intercom - Status: Live
- **App Store:** Intercom App Store, package `screenreply-dusm`, category "screen-capture"
- **Description:** Record and send video replies directly from Intercom Inbox
- **Install URL:** https://www.intercom.com/app-store/?app_package_code=screenreply-dusm&category=screen-capture
- **Key feature:** Agents generate recording request links from the right-hand panel in Intercom conversation view
- **Customer experience:** Click link in chat, record instantly - zero extensions, logins, or downloads
- **AI-powered player:** Video opens in ScreenReply dashboard with AI summary and clickable timestamps
- **Workflow:** Request from sidebar -> 100% white-labeled recording -> AI summary & timestamp review
- **Mobile:** Fully compatible with Intercom Inbox mobile app
- **Browser support:** Chrome, Safari, Edge, Firefox
- **Automation:** REST API available for Custom Bots / Fin AI integration
- **Playback:** Video opens in dedicated ScreenReply player dashboard (not inline in chat)
- FAQ schema: JSON-LD with 4 entries

### Zendesk - Status: Live
- **Marketplace:** Zendesk Marketplace, app ID 1226775
- **Install URL:** https://www.zendesk.com/marketplace/apps/support/1226775/screenreply/
- **Description:** Request screen recordings directly from Zendesk ticket interface
- **Key feature:** Agents generate secure recording links from Zendesk Support sidebar in ticket view
- **Customer experience:** Click link in reply, record from browser - no downloads, plugins, or sign-ins
- **Automated updates:** Video link + AI-generated summary posted as internal note in Zendesk ticket
- **White-label:** Customize portal with logo, colors, custom domain
- **Mobile:** Optimized for Zendesk Support desktop web interface (not mobile app at this time)
- **Automation:** REST API available for Macros/Triggers integration
- **Playback:** Opens in dedicated ScreenReply player dashboard
- FAQ schema: JSON-LD with 4 entries

### Front - Status: Live
- **Install URL:** https://front.com/integrations/screenreply
- **Description:** Generate screen recording links directly within Front inbox
- **Key feature:** Agents insert recording links via the composer plugin panel
- **Platform support:** Web browser, macOS desktop app, Windows desktop app (identical experience)
- **Customer experience:** Click link in email, record from browser - no extensions needed
- **Collaboration:** Secure link posted as internal comment in shared Front conversation
- **Workflow:** Request from composer -> branded recording -> internal note with AI summary
- **Automation:** REST API available for custom Rules/automation
- **Browser support:** Chrome, Edge, Safari, Firefox
- **Setup:** 7-step process involving ScreenReply dashboard + Front App Store
- **Installation Key:** Customer copies key from Front App Store Settings tab (format: `ad9504acc7c0fca8`), sends to ScreenReply via email/contact form/chat
- FAQ schema: JSON-LD with 4 entries

### HubSpot - Status: Live
- **Marketplace listing:** HubSpot ecosystem marketplace
- **Install URL:** https://ecosystem.hubspot.com/marketplace/listing/screenreply-request-video
- **Description:** Request screen recordings directly from HubSpot CRM records
- **Supported objects:** Contacts, Companies, Deals, Service Hub Tickets
- **Key feature:** CRM card in right sidebar of any supported record
- **Timeline sync:** Engagement event automatically synced to HubSpot activity timeline with video link + AI summary
- **White-label:** Customizable with logo, colors, custom domain
- **Workflow:** Generate link from sidebar -> branded recording -> timeline event with AI summary
- **Setup:** Must add ScreenReply CRM card per object type (Contact, Ticket, Deal, Company) via Customize -> Default view -> Card library
- **Automation:** REST API + HubSpot webhooks for Workflows
- **Browser support:** Chrome, Safari, Edge, Firefox
- FAQ schema: JSON-LD with 4 entries

### Help Scout - Status: In Review
- **Description:** Gather visual context without leaving Help Scout mailbox
- **Workflow:** Generate recording URL from sidebar -> customer records -> private note appended to conversation
- **Browser support:** Chrome, Safari, Edge, Firefox


## Upcoming Documentation
- **Zendesk doc:** "Soon" tag
- **Intercom doc:** "Soon" tag
- **Webhooks:** "Soon" tag - Planned
- **Custom S3 Setup:** "Soon" tag - Planned

## Integration Request
- Users can request new integrations via the Contact form