# Integration: Zendesk

## Status
- **Live** - available in Zendesk Marketplace
- **Marketplace app ID:** 1226775
- **Install URL:** https://www.zendesk.com/marketplace/apps/support/1226775/screenreply/

## Capabilities
- Agents generate secure recording links from Zendesk Support sidebar in ticket view
- No switching windows or juggling extra tools
- Customers click link in reply and record instantly from browser
- No downloads, plugins, or sign-ins needed for customers
- Video link + AI-generated summary automatically posted as internal note in the Zendesk ticket
- 100% white-labeled recording portal (logo, colors, custom domain)

## Workflow
1. Agent opens a ticket
2. Clicks ScreenReply in Zendesk Support sidebar
3. Secure recording link generated and pasted into public reply
4. Customer clicks link, records screen from browser
5. Internal note with video link and AI summary automatically appended to ticket
6. Agent clicks link to view video + AI summary + smart timestamps

## Mobile Support
- Optimized for Zendesk Support desktop web interface
- Not currently optimized for Zendesk mobile app

## Automation
- REST API available for custom automated workflows or Zendesk Triggers
- Dynamic links best generated manually via sidebar for uniqueness and security

## Browser Support
- Chrome, Safari, Edge, Firefox

## FAQ Schema
JSON-LD FAQPage with 4 entries covering: mobile support, no-install requirement, Macros/Triggers integration, inline playback