# FAQ (Structured Knowledge Base)

All FAQs are also injected as JSON-LD structured data (FAQPage schema.org type).

## Pricing
- **Q:** How much does it cost?
  - **A:** Starts at $39/month per workspace. Includes unlimited users and unlimited recordings. Multiple workspaces can be created, each with its own subscription.

## Core Functionality
- **Q:** Is it only for requesting videos, or can I share my own screen recordings too?
  - **A:** Works both ways - request a recording from someone OR capture your own screen to share.
- **Q:** Do users or recipients need to install any software or browser extensions?
  - **A:** No. 100% browser-based. Just click and record.
- **Q:** Is the recording limited to just web browsers?
  - **A:** Users can share their entire desktop: web apps, native desktop software, terminal windows, system settings, and switch between programs during the same recording.

## Storage & Limits
- **Q:** How long are recordings stored?
  - **A:** Default cloud: 60 days. Custom S3 (AWS, Google Cloud, DigitalOcean): stored indefinitely.
- **Q:** Is there a maximum recording length?
  - **A:** Default storage: 15 minutes. Custom S3: no time limits.

## Branding & Customization
- **Q:** Can I customize the recording page sent to clients?
  - **A:** Yes - upload logo, set company name, choose brand colors.

## AI Features
- **Q:** Do I have to watch every long recording?
  - **A:** No. ScreenReply auto-generates AI-powered summaries with clickable timecodes.

## Enterprise
- **Q:** Do you support corporate SSO/SAML authentication?
  - **A:** Yes, via Active Directory (SSO, SAML). Contact sales team to configure.

## Integrations
- **Q:** Do you have native integrations with other tools?
  - **A:** Yes - Intercom, Zendesk, Front, Help Scout, and more.
- **Q:** Can I build a custom integration with my internal CRM?
  - **A:** Yes - via the REST API.